Owning a domain name gives you the right to use this name in the internet, hence it’s very important that it doesn’t expire- otherwise all your services associated with the domain will stop working (web page and domain-ending emails)
To prevent downtime, renewal of the domain should be done well before it’s expiry date.
Notifications
Before a domain expires, notifications are also sent regarding its upcoming expiration.
We send expiration notices 30, 14, 7, 3, and 1 day before the domain’s expiration date.
30 days before expiration, we generate an invoice for a one-year domain renewal, and this invoice is included with the expiration notice sent to the contact email address associated with the ZoneID account. If the domain is renewed, we will not send any further expiration notices.
To renew the domain, simply pay the automatic renewal invoice. We recommend using a bank link for payment. When using a bank transfer, please make sure to use the reference number. Also insert the domain name and the invoice number on explanation field. The payment term on the automatic renewal bill is 10 days.
Notifications about the domain expiry are sent to the domain owner’s email address and to your ZoneID account’s contact email address.
Automatic renewal bill is sent to your ZoneID account’s contact email address (NOT to your billing address)
The domain owner’s contact email address and the ZoneID account contact email address are the only ways we can notify you about a domain’s expiration. Please make sure that both email addresses are correct and actively monitored.
Domains that are subject to an expiration threshold period (Threshold Period) receive their first expiration notice when there are 60 days plus the threshold period remaining until the domain expires.
This article provides an overview of domains that have an expiration threshold period.
Renewal
You can renew the domain before the automatic renewal order and bill is issued, by following those steps:
In “My Zone” control panel click on your domain name from “Services Overview” window.
From the next window, click “Renew”
The maximum renewal period varies by domain extension. Some domains can only be renewed for one year at a time, while others can be renewed for up to ten years. You can select the desired renewal period from the Period drop-down menu.
Automatic renewal orders are generated for one year only.
Submit the order by clicking on the “Checkout” button, you will be redirected to the order overview page, where you can pay the invoice.
Additional information
Please note that the issued bill’s payment term is one day.
The reason for this is to avoid any possible downtime caused by domain’s expiry and that all your services will keep working as intended.
You can pay the bill later, but it should be paid prior to the expiry date of your domain. An unpaid renewal order will be automatically cancelled in 30 days.
Cancelling the domain order
In some cases, you may have been issued a renewal bill for a domain that you no longer need or use.
To cancel domain’s renewal order simply click on the “View order” button from “Overview” window
Click on the “Cancel order” button and confirm
An automatic credit invoice will be issued and you will no longer receive email notifications about the domain expiry. Domain will expire in the registry at the end of it’s registration period.
The web hosting service for your expired domain is not closed automatically! In case you no longer need the web hosting server for your expired domain, please let us know to info@zone.ee address